TERMS AND CONDITIONS
Terms and Conditions
Welcome to Collection 239! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing our website and making a purchase, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.
Product Information:
- Collection 239 offers a variety of high-quality hair systems in different styles and lengths.
- We strive to provide accurate product descriptions and images to help you make an informed purchase decision.
- Colors of products may vary slightly due to differences in monitor settings and lighting conditions.
Ordering and Payment:
- To place an order, you must provide accurate and complete information, including your name, shipping address, and payment details.
- All orders are subject to availability and confirmation of the order price.
- Payment can be made using major credit cards, debit cards, or other payment methods provided on our website.
Shipping and Delivery:
- We aim to process and ship orders promptly, usually within 1-2 business days.
- Shipping times may vary depending on your location and the shipping method selected during checkout.
- Collection 239 is not responsible for any delays in delivery caused by the shipping carrier or factors beyond our control.
Returns and Refunds:
- We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within 3 days of receiving your items to discuss your concerns.
- We do not offer refunds, please refer to the Refund Policy section for more information.
Limitation of Liability:
- Collection 239 shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.
- Our liability for any claim related to the products or services shall not exceed the purchase price of the product or service in question.
Governing Law:
- These Terms and Conditions are governed by and constructed in accordance with the laws of North Carolina without regard to its conflict of law provisions.
- Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in North Carolina.
Changes to Terms and Conditions:
- We reserve the right to update and modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page.
Thank you for choosing Collection 239 for your hair extensions needs. If you have any questions or concerns about these Terms and Conditions, please contact us at Collection239@yahoo.com.
These Terms and Conditions are effective as of June 15th, 2024.
REFUND POLICY - Customer Satisfaction Guarantee
At Collection 239, we prioritize your satisfaction. Your happiness with your purchase is of utmost importance to us.
Refund and Exchange Process
In the rare event that a mistake made by Collection 239 occurs, we are happy to refund or exchange your unused and unopened hair extensions. To qualify, please ensure the products are in their original packaging and in the same condition as when you received them.
Non-Refundable Items
Regrettably, opened or used products are not eligible for refunds. All other sales are considered final, and refunds are only provided under the circumstances mentioned above.
EXCHANGE POLICY - Product Inspection
Before unwrapping or handling the hair wefts, carefully inspect the product to ensure it meets your expectations. If you are unsure, seek guidance from your stylist. If the issue is attributed to Collection 239, we will facilitate a refund or exchange at no additional cost to you.
Exchange Initiation
All exchange requests must be initiated within 3 days of receiving the hair product.
Any alterations, modifications, or tampering with the hair will result in the voiding of all guarantees. We do not accept any hair that has been installed, colored, shampooed, brushed, bleached, dyed, combed, cut, or tampered with.
Exchange Request Process
To request an exchange, kindly email us and return the unwanted products to Collection 239 in their original packaging and in a resell-able condition, accompanied by a copy of your written exchange request.
Please return the hair items in a box with signature confirmation. The address for return shipment will be provided via email.
Exchange Notification
Upon receipt of your returned order, we will contact you via email to guide you through the exchange process.
Unless the fault lies with Collection 239, you are responsible for any return shipping fees. For any queries regarding exchanges, please do not hesitate to contact us via email.
SALE AND PROMOTION TERMS - Final Sale Policy
All items purchased on sale are final sale and will not be refunded or exchanged. Please note that sale items are non-refundable.
Discount Policy
Sales and other promotional discounts or offerings cannot be combined. You cannot use multiple discounts at one time.
One-Time Use Only
All promotional offers are for one-time use only. The promotional code may not be valid on Sale items, New Arrivals, Holiday specials, or e-Gift cards.
Exclusions and Qualifications
Shipping & handling, taxes, any international fees, and the purchase of e-gift cards do not qualify towards the minimum purchase for promotional offers.
Redemption Details
Promotional offers are not redeemable for cash, credit, e-gift cards, nor are they valid toward previous purchases.
Order Cancellation and Modification
We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer. We also reserve the right to modify or cancel the offer due to system error or unforeseen problems.
Subject to Change
These terms and conditions are subject to change without notice.
SHIPPING POLICY - Complimentary Shipping Offer
To enjoy complimentary standard shipping within the U.S., simply add merchandise totaling $500 USD or more before tax to your cart. Shipping charges will be automatically adjusted for qualifying orders during checkout.
Exclusions and Qualifications
Please note that shipping & handling, taxes, any international fees, and the purchase of e-gift cards do not qualify for free shipping under this offer.
Redemption Details
This offer is non-redeemable for cash, credit, or e-gift cards, and it cannot be applied to previous purchases. We reserve the right to cancel any order that displays unauthorized, altered, or ineligible use of this offer.
Order Adjustments
In the event of system errors or unforeseen issues, we reserve the right to modify or cancel this offer. Changes may be made without prior notice. Thank you for choosing Collection 239 for your shopping needs.
PRIVACY POLICY
At Collection 239, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how our business will collect, store, and use customer data to ensure transparency and trust between us and our valued customers.
Information We Collect:
When you visit our website or make a purchase, we may collect the following types of information:
- Personal information such as name, address, email address, and phone number.
- Payment information such as credit card details (we do not store payment information, it is securely processed by third-party payment processors).
- Information about your orders, purchases, and preferences.
- Information you provide when you contact us for customer support or inquiries.
How We Use Your Information:
We use the information we collect for the following purposes:
- To process and fulfill your orders and transactions.
- To communicate with you about your orders, products, promotions, and updates.
- To improve our products, services, and customer experience.
- To prevent fraud and maintain the security of our website and services.
- To comply with legal requirements and regulations.
Data Security:
We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, disclosure, alteration, and destruction. Your information is stored securely and only accessed by authorized personnel for the purposes outlined in this Privacy Policy.
Sharing of Information:
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Cookies:
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.
Changes to Privacy Policy:
We reserve the right to update and modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
By using our website and purchasing our products, you consent to the terms outlined in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at Collection239@yahoo.com.
This Privacy Policy is effective as of June 15th 2024.
Thank you for choosing Collection 239 for your hair extensions needs. We appreciate your trust and loyalty.